Already an npower customer?
Tell us if you've just moved home, or you're going to be moving soon.Move home
New to npower?
If you're moving into a property we supply, get it switched to your name.Move in
Let us know if you've got a prepayment meter or if you're moving into a home with a prepayment meter.Contact us
If you've got a prepayment meter or you're moving into a home with a prepayment meter, please call us.
You'll need to have the meter balance and meter reading ready when you call.
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Call charge information
Calls to 0800 or 0808 numbers should be free from all mobiles and generally free from all landlines.
Calls to 0330 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330 numbers will be part of these.
The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.
Calls may be monitored and/or recorded for security, quality or training purposes.
Tell us about your move using just your npower account number
Are you a landlord, letting agent or housing association? Tell us about a tenant moving in or out
Not a customer yet? Get a quote for your new home
Notifying us of a bereavement: Get in touch with our dedicated team
Our Bereavement Team is here to help you
We're committed to giving you as much support as we can. If you've suffered a personal loss recently, paperwork's probably the last thing on your mind at the moment. We'll do all we can to make any enquiries completely stress-free.
Our dedicated Bereavement Team is trained to make sure we're helping you as much as we can, they will support you through this difficult time.