We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re doing some maintenance work this weekend.

Some of our online services won’t be available from 8pm on Friday 3 November. During this time you can still log in to your account to send a meter reading. We should be back up and running again first thing on Monday 6 November. Our call centres and live chat service will also be closed during this time. We’re sorry for any inconvenience.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Call us on 0800 073 3000 or 0330 100 3000

Lines open Monday to Friday 8am to 8pm

Bills and payments

Stay on top of your bills and payments

  • View your current and previous bills
  • Make a payment
  • Set up a Direct Debit
  • Use our energy tracker to save money

Log in Not registered? Register here


Magnifying glass

Chat to us


Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Meters and readings

Stay on top of your energy with an online account

  • Submit your meter reading
  • Set up handy meter read reminders
  • Find out when your next meter read is due
  • Track your energy usage

Log in Not registered? Register here


Meter readings

Chat to us


Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Prepayment meters

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Smart meters

Ways to get in touch


Get in touch with our Smart metering team:

Please have your account number to hand when you call, or include it in any email to us.

Landlines & mobiles
0800 980 9907

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

Contact us using minicom or textphone


Send us a message about smart meters 

Electricity and gas tariffs

Quick links and answers


Top frequently asked questions


Ways to get in touch


Is your npower tariff coming to an end?

Call us on:

0800 316 9044 or 0330 100 8634

For all other queries call us on:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Get a quote online and see if you could save  

Moving home

Moving home

Already an npower customer?

Tell us if you've just moved home, or you're going to be moving soon:

Move home

New to npower?

If you're moving into a property we supply, get it switched to your name:

Move in

New to npower? Get a quote for your new home 


Are you a student?

Tell us about your move using just your npower account number.

Chat to us


Call centre details


Chat to one of our teams

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 316 8558 or 0330 100 8658

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Manage your account online

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 316 9331

Mobiles:
0330 100 8601

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Energy efficiency

Quick links and answers


Top frequently asked questions


Ways to get in touch


Here's how you can get in touch with our UK call centres:

Landlines:
0800 02 22 20

Mobiles:
0330 100 8620

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Emergency and safety information

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about emergency and safety information 

Meeting your needs

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Complaints

Quick links and answers


Top frequently asked questions


Unhappy about something? Please give us the opportunity to put it right


When you contact us, we will manage your complaint and do all we can to resolve it quickly.

Get in touch with our Customer Services Team to give us the opportunity to put it right.

For electricity and gas complaints

Landlines:
0800 316 9328 (Select option 1)

Minicom/textphone:
0800 413 016

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 2pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call. Where can I find this?

email: complaints@npower.com 

or write to: Complaints Team, npower, PO Box 177, Houghton-le-Spring, DH4 9AQ

For boilers and heating complaints

Landlines:
0800 197 5442

Mobiles:
0330 100 7516

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 5pm.

View call charge information

Please have your account number to hand.

Or write to us at:
npower, Customer Relations, PO Box 7760, Burton on Trent, Staffordshire, DE14 9FX

Contact us using minicom or textphone

Other

Look after your energy with an online account

  • View and pay bills
  • Send meter readings
  • Understand your energy usage
  • Tell us you're moving

Log in Not registered? Activate an account


Chat to us


Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Switching to npower

Tell us about a bereavement

Tell us about a bereavement

Our Bereavement Team is here to help you.

We're committed to giving you as much support as we can. If you've suffered a personal loss recently, paperwork's probably the last thing on your mind at the moment. We'll do all we can to make any enquiries as easy as possible.

Our dedicated Bereavement Team is trained to make sure we're helping you as much as we can, they will support you through this difficult time.

To start the registration process you will need to gather the following information:

  • Your relationship to the deceased
  • The date the person passed away
  • The customer's address and account details
  • A contact phone number for you
  • Details about who'll be responsible for the account moving forwards
Continue

Contact the bereavement centre

To contact us after a bereavement, please call us on 0800 197 4033 or 0330 100 8633 from a mobile.We're here from 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

Calls may be monitored and recorded for training and security purposes.

Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.

Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm